Question 1

Do I need an account?

Accepted Answer

No—pay per fax, one time. You can start sending faxes immediately without creating an account or subscription.

Question 2

What if my fax fails?

Accepted Answer

If delivery fails after automatic retries, you pay $0. We authorize your payment but only capture when delivery succeeds.

Question 3

What are the limits?

Accepted Answer

≤50 pages; 20MB per file; DOCX/PDF/TIFF/JPG/PNG/TXT. Cover page counts toward the total page count.

Question 4

Is HIPAA supported?

Accepted Answer

Yes—toggle HIPAA to receive a BAA and stricter handling. HIPAA mode includes industry-standard encryption, audit logging, and instant Business Associate Agreement generation.

Question 5

Where can I fax?

Accepted Answer

United States & Canada only. We support all US and Canadian fax numbers in +1 format.

Question 6

How much does it cost?

Accepted Answer

Lite (1-10 pages): $3.50. Standard (11-50 pages): $5.00. HIPAA add-on: +$3 (Lite) or +$5 (Standard). No monthly fees or subscriptions.

Question 7

When do I get charged?

Accepted Answer

We authorize your payment when you submit, but only capture the funds after successful delivery. If delivery fails, the authorization is cancelled and you pay $0.

Question 8

What file formats are supported?

Accepted Answer

We support PDF, DOCX, TXT, JPG, JPEG, PNG, TIFF, and TIF files. You can upload up to 10 files per fax. Each file can be up to 20MB and your total fax cannot exceed 50 pages.

Question 9

Can I add a cover page?

Accepted Answer

Yes! You can add an optional cover page with sender information, recipient details, subject, and a message. The cover page counts toward your total page count.

Question 10

What is a BAA and why do I need it?

Accepted Answer

A Business Associate Agreement (BAA) is required by HIPAA when transmitting Protected Health Information (PHI). OneFaxNow generates and signs your BAA instantly when you use HIPAA mode.

Question 11

What qualifies as Protected Health Information (PHI)?

Accepted Answer

PHI is individually identifiable health information including medical records, lab results, insurance claims, patient communications, and any document that could identify a patient and relates to their healthcare.

Question 12

How do automatic retries work?

Accepted Answer

If the first attempt fails (busy signal, no answer), we automatically retry 3 times with exponential backoff delays: 3 minutes, 6 minutes, then 12 minutes. The entire process completes within about 21 minutes.

Question 13

How do I know my fax was delivered?

Accepted Answer

You receive an email confirmation when your fax is successfully delivered. The email includes delivery time and status information.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, Apple Pay, and Google Pay through Stripe secure payment processing. No cash or check payments.

Question 15

Can I send international faxes?

Accepted Answer

Currently, we only support faxes to US and Canadian numbers (+1 country code). We do not support international faxing outside of North America.

Question 16

Can I access my HIPAA audit logs?

Accepted Answer

Yes! Every HIPAA fax includes access to a comprehensive audit dashboard with detailed logs. You can export audit reports in CSV or PDF format for compliance.

Frequently Asked Questions